Returns & Refund

Returns

To qualify for a return:
1. Items must be unused, unassembled, and in original packaging
2. Everything should be in good, resalable condition
3. Don’t forget your proof of purchase

Just email us at amazekouch@gmail.com with your order number and reason for return, and we’ll guide you through the process. To note, return shipping is on you, unless the item arrived damaged or incorrect.

Non-Returnable Items

We’re unable to accept returns if it’s past 7 days from delivery and/or if the item has been used, assembled, stained, or damaged.

Refunds

Once we receive and check your return, we’ll let you know. If everything’s in order, your refund will go back to your original payment method within 7–10 business days. Shipping fees aren’t refundable unless the return is due to our error.

Wrong, Damaged or Faulty Items

Oops! If something’s off with your order, let us know within 48 hours.
Send us an email at amazekouch@gmail.com with your order number and a few clear photos, and we’ll sort it out — either a replacement or a full refund.

Cancellations

Changed your mind? No worries — as long as your order hasn’t shipped yet, we can cancel it. Email us right away at amazekouch@gmail.com . Once shipped, we can’t cancel or make changes.

Need Help?

Drop us a note at amazekouch@gmail.com . We’ll always do our best to make things right, but please note that replacements or exchanges are handled on a case-by-case basis.

Note: This policy may be updated from time to time — check back here for the latest info.